Lone Pine Gear Exchange Privacy Policy
This Privacy Policy (“Privacy Policy”) is designed to help you understand how Lone Pine Gear Exchange LLC, including lonepline.shop, ( “Lone Pine”, “we” “website” or “us” ) collects and processes the information that you share when you use this and any of our websites (together, the “Site” or “website”) and our mobile application (the “App,” and together with the Site, the “Service”).
Before submitting information to the Service, please review this Privacy Policy carefully. By using or accessing the Service, you accept the practices described in this Privacy Policy. If you prefer that we not collect and process information about you, please do not provide it to us and do not access the Service. We do not knowingly collect any Personal Information from children under 13 without prior verifiable parental consent. If Lone Pine learns that a child under the age of 13 has submitted Personal Information (defined below) online without parental consent, we will take all reasonable measures to delete the information as soon as possible and to not use such information for any purpose, except where necessary to protect the safety of the child or others as required or allowed by law. If you believe a child under 13 has provided us with Personal Information, please contact us at [email protected]
We collect the following information, including:
“Personal Information” is information that can personally identify you, such as your name, address, email address and telephone number. We maintain one or more databases to store your Personal Information and may retain it as reasonably required to serve you and operate the Service. Providing your Personal Information to us is your choice. If you choose not to provide us with certain Personal Information, you may not be able to take advantage of certain features of the Service.
Information We Collect Automatically: When you visit the Service, we may automatically collect identifier and other technical information, such as your browser information, operating system information, device information, TCP-IP address and the date, time, length of stay and specific pages accessed during your visits to the Service (“Online Information”).
Registering for the Service
If you register to use the Service, we collect Personal Information including your name, physical address, email address, and telephone number.
If you register for the Service by connecting through another service (such as a social media site or email account), you are authorizing us to use public information from that connected account to help complete your Lone Pine profile. Please remember that the manner in which the service uses, stores, and discloses your information is governed solely by the policies of such service. We recommend that you review the terms and policies of that service, including its privacy and data gathering practices. Lone Pine shall have no liability or responsibility for the privacy practices or other actions of any third-party service provider or any other third-party site or service that may be enabled within the Service.
You may review, update, or modify your account information, including profile and contact information, at any time by logging into your Lone Pine account. You may permanently delete your Lone Pine account by contacting us at [email protected]
We may use your IP address to help diagnose problems and provide a better web experience for you. Your IP address is used to help identify you and your shopping cart and gather Online Information. We may use web beacons and cookies to personalize your experience of the Service and to generate information about Service traffic and trends. Web beacons collect Online Information, such as the type of browser that you use and your IP address. Web beacons may be used alone or in conjunction with cookies; when web beacons are used with cookies, they may link Online Information to other Personal Information that you have provided to us. We also use cookies to keep track of your shopping cart and for other purposes like personalizing the Service. A cookie is a small file stored by your internet browser on your computer. A “session cookie” stores temporary information that is erased when you close your web browser or turn off your computer. Your web browser is usually set up to initially accept cookies. If you set your browser to reject cookies, the Service will not be able to recognize your account or to personalize the content that you can see. We do not and cannot use cookies to gather other information that may be stored on your hard drive.
Third-party advertising management partners may help us display tailored content to our customers’ interests and serve interest-based advertising on our behalf. Lone Pine and our advertising management partners may use cookies, web beacons and other tools to collect Online Information about your activities on the Service, to deliver advertising on the Service or elsewhere on the Internet based upon your interests that may be more relevant to you and to measure effectiveness of our marketing efforts and the Service. In particular, Lone Pine Gear Exchange uses Google Analytics to monitor activity on the Site and assist with advertising. To learn how Google Analytics collects and processes data, please visit: “How Google uses data when you use our partners’ sites or apps” located at www.google.com/policies/privacy/partners.
Third Party Features
The Service also may include an activity feed, social media buttons and widgets, such as the Facebook “Like” button or the “Share This” button. These features may collect and display your Personal Information, your IP address and the page you are visiting on the Service and may set a cookie to enable the feature to function properly. These features are either hosted by a third party or hosted directly on the Service and your interactions with them are governed by the privacy policy of the third party that provides the feature.
Third-Party Links
We may provide links to third-party websites that we do not own or control. We are not responsible for the information collection practices of any website that we do not own or control. We encourage you to review and understand the privacy practices of third-party websites before providing any information to or through them.
How Personal Information is Used, Processed and Disclosed
Except as specified in this Privacy Policy, Lone Pine does not rent, sell, trade or disclose your Personal Information to third parties without your prior consent. Lone Pine may, however, use, process and disclose Personal Information to:
send information to customers about orders;
fulfill your orders;
process and collect your payments;
send you promotional marketing material about Lone Pine;
customize, analyze, adjust and improve the Service to better meet your needs;
execute a contest or other promotions;
enforce Lone Pine’s agreements with you;
provide you with important administrative information regarding the Service, such as changes to this Privacy Policy and our Terms of Use, and other policies;
prevent fraud and other prohibited or illegal activities; and
comply with potential requests of law enforcement or data protection agencies.
When possible, Online Information may be combined and/or linked to other Personal Information that you provided to us, in accordance with the purposes specified above.
We may use your deidentified Personal Information and Online Information to prepare anonymized, aggregated data about our users (“Anonymized Data”). We may provide third parties with Anonymized Data in describing the Service to prospective partners, advertisers and other third parties, and for all other lawful purposes. As communicated to third parties, the Anonymized Data does not include any information permitting the recipient to identify, locate or contact you.
Changing Your Email Subscription Preferences
If you are a registered user, you may change your preferences to receive or not to receive email or other communications from us by logging in to your account and indicating those email preferences on the “My Account” section of our Service.
You may also instruct Lone Pine to stop sending you emails, newsletters or other information by following the ‘unsubscribe’ instructions provided in the email. Lone Pine may, however, continue to use your Personal Information to contact you to service your account or as otherwise authorized by law, including providing updates to our Privacy Policy, Disclaimer and/or our Terms of Use. Please note that if you use more than one name or e-mail address when communicating with Lone Pine Gear Exchange or using the Service, you may continue to receive communications from Lone Pine Gear Exchange to any name and/or email address not specified in your opt-out request.
Lone Pine Gear Exchange will send you messages. The default required form of communication is email. However, we may choose to offer additional ways to reach you, such as through text messaging (SMS) or physical mail. By using Lone Pine Gear Exchange’s site, you hereby agree that you have provided prior express written consent to receive messages, whether email or SMS, and acknowledge that you have an established business relationship (EBR) with Lone Pine Gear Exchange. You may opt out of these messages by contacting us at [email protected]
Some messages from Lone Pine Gear Exchange are service-related and required for members. Examples of service-related messages include, but are not limited to: a welcome/confirmation email when you register your account, notification of an order, or correspondence with Lone Pine Gear Exchange’s support team. These messages are not promotional in nature.
Your California Privacy Rights
This privacy policy describes how we may share your information, including for marketing purposes. California residents are entitled to request and obtain from Lone Pine Gear Exchange once per calendar year information about any of your personal information shared with third parties for their own direct marketing purposes, including the categories of information and the names and addresses of those businesses with which we have shared such information. To request this information and for any other questions about our privacy practices and compliance with California law, please contact us at [email protected]
Visitors from Outside of the United States
The Service is hosted in the United States. If you are visiting the Service from outside the United States, your information may be transferred to, stored and processed in the United States in accordance with this Privacy Policy and applicable US laws. Please note that data protection and other applicable laws of the United States may not be as comprehensive as those laws or regulations in your country or may otherwise differ from the data protection or consumer protection laws in your country. By using the Service, you consent to transfer of your information to our facilities as described in this Privacy Policy.
Information Security
We use reasonable security measures designed to protect information about you from loss, misuse and unauthorized access, disclosure, alteration and destruction.
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of the Website like questions and answers, offers, and message boards. The information you share in public areas may be viewed by any user of the Website.
Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.
When you send or otherwise transmit your sensitive information (such as your credit card number) to or though the Sites, your sensitive information is encrypted and protected with SSL, the current industry-standard encryption protocol. When you are on an SSL-protected page, a picture of a closed lock appears at the bottom or top of some web browsers. Another way to tell if you are on a secure page is to check the URL or address of the page. (Look in the address box or right-click on the page and select “Properties”.) These secure SSL-encrypted pages have URLs that start with “https://” instead of “http://”.
Please understand, however, that it is possible for third parties to access information despite our efforts. Without limiting the terms of our Terms of Use and this Privacy Policy, you understand that we do not guarantee that your use of the Site and/or information provided by you will be private or secure and we are not responsible or liable to you for any lack of privacy or security you may experience. You are fully responsible for taking precautions and providing security measures best suited for your situation and intended use of the Site. You also understand that any information provided by you or collected by us or our agents in connection with your use of the Site will be used in the manner described in our Terms of Use. Please do not use the Site if you do not agree to the terms and conditions described in this Information Security section.
If you have any questions about security of the Site, please contact us at [email protected]
